In Part 1 of this series, I ended by asserting the first step toward writing good junk mail is learning to listen to the customer. Books...

When people ask me what I used to do, I usually say, “I wrote junk mail.” Then they look at me oddly as if they surely misunderstood,...

You thought I was going to write about wet clay and potters’ wheels, didn’t you? Nope. The clay is too slimy and I get bored trying to...

Did it ever cross your mind that tea is one of the few items enjoyed equally by the posh toffs and grimy grubbers of the world? Aspects...